Privacy Policy

When you interact with Ghalib Sahab — whether through our website, WhatsApp ordering, or in-store purchases — we may collect the following types of information: • Name, phone number, and delivery address (for order fulfillment) • Communication records via WhatsApp or other messaging platforms • Browsing behaviour on our website (via analytics cookies) • Purchase history and product preferences We collect only what is necessary to serve you and never request sensitive financial data directly.

Your information is used exclusively to: • Process and fulfill your orders • Communicate order updates, shipping details, and confirmations • Respond to your enquiries and provide customer support • Improve our website experience and product recommendations • Send occasional promotional messages (only if you have opted in) We do not use your data for automated decision-making or profiling.

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may share limited data only with: • Delivery partners (name and address only, for shipping purposes) • Payment processors (transaction data, handled under their own privacy policies) • Legal authorities, if required by applicable law Any third party we engage is bound by confidentiality obligations.

We take reasonable precautions to protect your personal information from unauthorised access, disclosure, or misuse. Our website uses HTTPS encryption and WhatsApp communications are end-to-end encrypted by default. While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We encourage you to use discretion when sharing personal information online.

Our website may use cookies to enhance your browsing experience, remember your preferences, and understand how visitors use our site. Cookies are small text files stored on your device. You may disable cookies through your browser settings; however, some features of the website may not function correctly without them. We do not use cookies to collect personally identifiable information without your consent.

You have the right to: • Access the personal information we hold about you • Request correction of inaccurate data • Request deletion of your data (subject to legal requirements) • Opt out of promotional communications at any time To exercise any of these rights, please contact us via WhatsApp or email.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the revised policy on this page with the updated date. We encourage you to review this policy periodically.